Upon order confirmation, a 1-hour cancellation window is available, during which you can cancel your order from your account dashboard.

• Refund Process: In such cases, the order will be canceled, and the amount minus the non-refundable 3.3% payment gateway and platform charges will be refunded to you within 1–3 working days after the cancellation request. As refunds are credited via the Payment Gateway you had paid to, in some circumstances, it might take up to 7 working days.
• Post-Cancellation Window: Once the cancellation window is closed, the order can no longer be canceled.
• Post-Shipment Cancellation: Cancellation post-shipment is not possible.

Why is 3.3% Being Deducted on Cancellation?

These are charges levied on us by the payment gateway and platform (e.g., Razorpay, Shopify) for each transaction processed through them. These charges are not refunded to us upon cancellation of an order. We hope you understand that this 3.3% cannot be refunded upon cancellation of the order.

Refund Process

We will process the refund within 1–3 working days after receiving the cancellation request. The refund will be processed to the same account from which the payment was made within 24-48 business hours. In some cases, it may take 2–3 additional business days for the amount to reflect in your account.

We also offer the hassle-free option of refunds through Snuggling Cloud coupons, which can be used for future purchases.

Discount Vouchers

If you used discount vouchers for payment and need to cancel your order, please note that discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

For any further assistance, please contact our support team. Thank you for choosing Snuggling Cloud!